Terms of service

1. Who provides the service

• Andrés Ochoa (Designloop)
• Tax ID (NIF): 21080268D
• Address: Calle Ruiz Palacios 39, 28039 Madrid
• Email: hola@designloop.app
• Web: https://designloop.app

2. Who it is for

The service is offered only to businesses and professionals, for their business. It is not intended for consumers. Whoever subscribes confirms they act on behalf of a business or as a professional and can bind it.

3. What the subscription includes

Product design, front-end development, design systems, brand identity, websites and presentations, as described on the website when you subscribe.

• Your queue can hold as many requests as you like; one is worked on at a time.
• The scope of each request is agreed before work starts. Large requests are split into smaller deliveries.
• Each delivery comes in its own format: design in Figma or Paper, code in your team's repository or the relevant final files. Timings are estimates: there is usually a delivery every 48 to 72 hours on working days.
• Unlimited revisions within the agreed scope of each request.

Unless agreed in writing, it does not include back-end or infrastructure work, hosting, third-party software, font or image licences, or on-site work.

4. Price, payment and invoices

The price is the one published on the website when you subscribe (currently €2,000 a month plus VAT). It is paid monthly in advance by card or another method accepted by Stripe, and renews automatically every month until you cancel.

Invoices are issued to the company details you enter at checkout and are available in the billing portal.

If a payment fails, Stripe will retry it. If it remains unpaid, we may suspend the service and portal access until it is settled, after warning you by email.

Any price change is announced by email at least 30 days in advance and applies from the next renewal. If you disagree, you can cancel before then.

5. Pausing, cancelling and refunds

There is no minimum term.

• Cancel: in the Stripe billing portal, which you open from Settings, Subscription, Manage billing. Cancellation takes effect at the end of the period already paid; you keep the service until then.
• Pause and resume: in the Stripe billing portal. Pausing stops charges from the next renewal. Your workspace and files are kept, and we resume work when you reactivate the subscription.
• First-week refund: if you cancel within 7 calendar days of your first payment, we refund 75% of that first payment and the subscription ends at that point. It applies once per company.
• After the first week, since the service is provided continuously, periods already paid are not refunded, in full or pro rata, unless the service could not be provided for reasons attributable to Designloop.

6. What we need from you

• Information, access and answers in good time. Delays caused by their absence are not a breach on our side.
• That the materials you give us (copy, brands, images, code, data) are yours or you have the right to use them, and do not infringe anyone else’s rights.
• Proper use of the portal: no illegal content or malware, no attempts to access other clients' data or bypass security measures, and keeping your team's accounts secure.

7. Ownership of the work

Once the period in which they are delivered has been paid, we assign to you exclusively, worldwide and for the full term of protection, the exploitation rights (reproduction, distribution, public communication and transformation) in the designs and code created for you. The author’s moral rights, which the law does not allow to be assigned, are retained.

Designloop keeps its know-how, methods, tools and generic pieces created before or outside the service; if any is included in a delivery, you receive a free, perpetual, non-exclusive licence to use it as part of that delivery.

Third-party materials (fonts, open-source libraries, images, icons) remain under their own licences. We will tell you when a delivery requires you to buy a licence.

8. Portfolio

Designloop may show the work done for you on its website, social media and portfolio once you have made it public, unless you object in writing (at any time, including after subscribing) or a confidentiality agreement excludes it. It will never show confidential information or personal data.

9. Confidentiality

Both parties will keep secret any non-public information learned through the service (product, strategy, code, data) and use it only to provide it. This lasts while the service is provided and for 3 years afterwards; for trade secrets, for as long as they remain secret.

10. Personal data you entrust to us (data processing)

When, in the portal or in your tools, we handle personal data for which your company is the controller (for example, your users' data in a database or in screenshots), Designloop acts as a processor (art. 28 GDPR) and undertakes to:

• process it only on your documented instructions and to provide the service;
• ensure that the people authorised to process it are bound by confidentiality;
• apply appropriate security measures (encryption in transit, per-client access control, two-factor sign-in for the studio and an audit log);
• use only the sub-processors listed in the privacy policy, under the same obligations, and tell you about any change so you can object;
• help you respond to data subjects' requests and with your security obligations and impact assessments;
• notify you without undue delay of any security breach affecting that data;
• at the end of the service, return or delete the data, as you choose, unless the law requires keeping it;
• make available the information needed to demonstrate compliance and allow reasonable audits.

Please do not upload more personal data than needed to the portal, nor special categories of data (such as health data).

11. The portal

We take reasonable steps to keep the portal available and secure, but there may be interruptions for maintenance or reasons beyond our control. Keep your own copies of anything important: large files are deleted automatically after 14 days.

After you leave you can ask us for an export of your workspace. If you do not, we delete the workspace content within 90 days at most, except what the law requires us to keep (such as invoices).

12. Liability

We provide the service with due professional care. Review each delivery before publishing it: you are responsible for how you use the work in your product.

Except for wilful misconduct or gross negligence, the total liability of Designloop for the service is limited to the amount paid in the 3 months before the event giving rise to it, and does not cover indirect damage such as lost profits or loss of data or business.

13. Changes to these terms

If we change these terms we will tell you by email at least 30 days in advance. If you disagree, you can cancel before they take effect.

14. Communications

Communications are made by email or through the portal, and count as written communications.

15. Governing law and courts

These terms are governed by Spanish law. Any dispute will be submitted to the courts of the provider’s domicile.

If any clause is found invalid, the rest remains in force.